How to configure email settings

Your email settings control how emails from Nimble LMS 2 reach your learners. This article shows you how to change the sender name that appears on all emails sent from your account, how to turn email reminders on or off, and how to preview the reminder emails your learners will receive.

Top tips before you begin

• You’ll need to be an account administrator to change your account settings.
• The sender name is used on all emails sent from your Nimble LMS 2 account, not only reminders. It appears at the end of each email, for example “Kind regards, Documentation”.
• The sender name must be between 3 and 64 characters long. It can only contain letters, numbers, spaces, hyphens (-), apostrophes (‘) and brackets ( ).
• Email reminders nudge learners before a course is due and let them know if it’s overdue. Turning them on doesn’t send any emails by itself. It makes reminders available, so you can then add up to two of them to each course in that course’s Course settings.
• Reminders are set up for a learner when they’re enrolled onto a course. Learners who were enrolled before you added reminders to that course won’t receive them.
• Reminders are only sent for courses that have a due date, and only if the learner hasn’t completed the course yet. If a learner has reminders for several courses on the same day, they’ll receive one email listing all of those courses.
• If you turn email reminders off, no reminder emails will be sent to any of your learners until you turn them back on.

Changing your email settings

Changing the sender name

1. Select Account settings from the main menu on the left of the screen. The Account settings page will open.

2. Select Email settings from the list on the left of the page, if it isn’t already selected. You’ll see your current Sender name and whether Email reminders are enabled or disabled.

3. Select the Update link.

4. Select the Sender name box, delete the current name and enter the new one.

5. Select the Update button.

6. A pop-up window will open, showing a summary of your changes. Check that the Sender name is correct, then select the Confirm button. You’ll return to the Account settings page and see a message confirming Email settings updated. Your new sender name will be shown next to Sender name.

Turning email reminders on or off

1. Select Account settings from the main menu on the left of the screen. The Account settings page will open.

1. Select Email settings from the list on the left of the page, if it isn’t already selected.

1. Select the Update link.

1. Select the Email reminders switch to turn it on or off. The label next to the switch will change to Enabled or Disabled.

1. Select the Update button.

1.  A pop-up window will open, showing a summary of your changes. Check that Email reminders shows as Enabled or Disabled as you’d like, then select the Confirm button.